Last Updated: September 19, 2026
Effective Date: September 19, 2026
Where your order ships from. Every order is packed and shipped from our facility at 1012 Valley Street, Kannapolis, NC 28081. We do not use third-party fulfillment warehouses or dropshipping suppliers.
How long handling takes. We process orders on business days — Monday through Friday, excluding federal holidays. Handling takes 1–2 business days from the time your order is placed. Orders placed after 6:00 PM ET on a business day, or on a weekend, begin processing the next business day.
How long delivery takes. Once your order leaves our facility, delivery within the contiguous United States typically takes 3–5 business days. This is transit time only and does not include handling. Total time from order placement to delivery is usually 4–7 business days.
What shipping costs. Shipping is free for all orders delivered within the contiguous United States. There is no minimum order value, no handling fee, and no surcharge added at checkout. The price you see on the product page is the total you pay.
Which carrier we use. We select a carrier that meets our delivery requirements. The carrier may vary by order and destination. If you need the carrier name for a specific order, email us with your order number and we will confirm it.
Tracking your order. Once your order ships, we send a tracking number to the email address you provided at checkout. Tracking information may take up to 24 hours to become active after dispatch. If you do not receive a tracking email within 2 business days of ordering, check your spam folder first, then contact us.
Where we deliver. We currently ship only within the contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, or international addresses. If you place an order to an address outside our delivery area, we will cancel it and refund you in full.
If delivery fails. If a carrier cannot deliver because the address provided was incomplete or incorrect, the order may be returned to us. In that case we will contact you to arrange a corrected delivery or a refund, less any carrier return cost that we are charged.