Last Updated: September 19, 2026
Effective Date: September 19, 2026
We get a lot of questions from customers before and after they order. Below are the ones we hear most often. If you don’t find your answer here, email us at info@fetchazlife.com — a real person reads every message.
Orders and Shipping
How long will it take to get my order?
We process orders in 1–2 business days. After that, delivery within the contiguous United States usually takes 3–5 business days. Total time from when you place the order to when it arrives is typically 4–7 business days. We don’t process orders on weekends or federal holidays.
How much does shipping cost?
Shipping is free for all orders within the contiguous United States. There’s no minimum order, no handling fee, and nothing added at checkout. The price you see on the product page is the total you pay.
Do you ship outside the contiguous United States?
No. We only ship within the contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, or international addresses. If an order comes in for an address outside our delivery area, we cancel it and refund you in full.
Which carrier do you use?
We select a carrier that meets our delivery requirements. It may vary depending on the order and destination. If you need the carrier name for a specific order, email us with your order number and we’ll confirm it.
How do I track my order?
Once your order ships, we send a tracking number to the email you used at checkout. Tracking can take up to 24 hours to become active. If you don’t get a tracking email within 2 business days, check your spam folder first, then contact us.
Can I change my shipping address after ordering?
If your order hasn’t shipped yet, email us as soon as possible and we’ll try to update the address. If it has already shipped, we can’t change it. In that case, you may need to refuse delivery or use our return process.
What happens if delivery fails?
If the carrier can’t deliver because the address was incomplete or incorrect, the order may come back to us. We’ll contact you to arrange a corrected delivery or a refund, minus any carrier return cost we’re charged.
Returns and Refunds
What is your return window?
We accept returns within 30 calendar days of delivery. That applies to all products unless the product page says otherwise.
What condition does the item need to be in?
For a change-of-mind return, the item must be unused, in its original packaging, and include all accessories, manuals, or parts that came with it. If the item arrived damaged or defective, or we shipped the wrong product, the unused condition requirement doesn’t apply — just contact us first and we’ll take care of it.
How do I start a return?
Email info@fetchazlife.com with your order number and the reason for the return. We’ll reply with return instructions, including the return address. Please don’t send anything back before you receive those instructions. Returns sent without prior contact may be delayed or not processed correctly.
Do I have to pay for return shipping?
No. Return shipping is free for all eligible returns. There is no restocking fee, and we don’t deduct anything from your refund for return postage or processing.
Where do I send returns?
Returns go to 1012 Valley Street, Kannapolis, NC 28081, United States.
How long does a refund take?
Once your return arrives at our facility, we inspect it and process the refund within 1–2 business days. The refund goes back to your original payment method. After we process it, your bank or payment provider typically takes another 7–10 business days to post the funds to your account.
Can I cancel my order?
Yes, if it hasn’t shipped yet. Email us with your order number and we’ll cancel it. If it has already shipped, use the return process above instead.
Are there items I can’t return?
For hygiene and safety reasons, some items can’t be returned once opened or used. If a product is non-returnable, that’s stated on its product page before you buy. If you’re not sure whether something can be returned, ask us before ordering.
Payment and Security
What payment methods do you accept?
We accept Visa, MasterCard, and PayPal.
What currency are prices in?
All prices on fetchazlife.com are in U.S. dollars (USD). The amount shown at checkout is the amount charged.
Are there any hidden fees?
No. Shipping is free within the contiguous United States. There are no processing fees or surcharges added for any payment method.
Is my payment information secure?
Yes. Checkout and payment data are transmitted over SSL encryption. Card details are handled by our payment processor and are not stored on our servers. When you pay with PayPal, the transaction is handled by PayPal under its own terms.
What if I’m charged twice?
Contact us at info@fetchazlife.com with your order number. We’ll review it and correct any error.
About Fetchazlife
Is Fetchazlife a real company?
Yes. We’re an independent brand and online retailer based in Kannapolis, North Carolina. We handle our own order fulfillment, customer service, and returns from that location.
Are you affiliated with any other brands?
No. Fetchazlife is an independent brand. We are not affiliated with, endorsed by, or acting as an authorized reseller for any other brand, manufacturer, or business. When a product carries a third-party brand name, that name identifies the product itself — it doesn’t mean we represent that brand or have any partnership with it.
Where are you located?
1012 Valley Street, Kannapolis, NC 28081, United States.
Do you have a physical store I can visit?
We operate primarily online. Our address is used for shipping and returns. There’s no retail storefront. If you need help, email or call us — we’re happy to assist.
Contact and Support
How do I contact you?
Email: info@fetchazlife.com
Phone: +1 980-621-6152
Hours: Monday – Friday, 9:00 AM – 6:00 PM Eastern Time
Address: 1012 Valley Street, Kannapolis, NC 28081, United States
How fast do you reply?
We aim to reply within one business day during operating hours. Email is the fastest way to reach us. If you call outside business hours, leave a voicemail with your order number and a callback number, and we’ll return your call the next business day.