Last Updated: September 19, 2026
Effective Date: September 19, 2026
We accept returns within 30 calendar days of delivery. This window applies to all products unless a product page states otherwise.
What condition the item needs to be in. For a full refund on a change-of-mind return, the item must be unused, in its original packaging, and include all accessories, manuals, or parts that came with it. If you are returning because the item arrived damaged or defective, or because we shipped the wrong product, the unused condition requirement does not apply — just contact us first and we will handle it.
How to start a return. Email info@fetchazlife.com with your order number and the reason for the return. We will reply with return instructions, including the return address. Please do not send an item back before you receive those instructions. Returns sent without prior contact may not be processed correctly or may be delayed.
What return shipping costs. Return shipping is free for all eligible returns. There is no restocking fee. We do not deduct any amount from your refund for return postage or processing.
Where to send returns. Returns go to 1012 Valley Street, Kannapolis, NC 28081, United States.
When you get your refund. Once your return arrives at our facility, we inspect it and process the refund within 1–2 business days. The refund is issued to the original payment method. After we process it, your bank or payment provider typically takes an additional 7–10 business days to post the funds to your account.
Items that cannot be returned. For hygiene and safety reasons, certain items cannot be returned once opened or used. If a product is non-returnable, that will be stated on its product page before purchase. If you are unsure whether an item can be returned, ask us before ordering.
Cancellations. You can cancel an order before it ships by emailing us with your order number. If the order has already shipped, use the return process above instead.